Return and Refund Policy

Return and Refund Policy

Last Updated: October 22, 2026

At BrimoraGoods, we want customers to feel confident when purchasing home and everyday essentials from our online general merchandise store.

BrimoraGoods is operated by Tongling Zhijun Environmental Protection Technology Co., Ltd. This Return and Refund Policy applies to eligible purchases made through brimoragoods.com.

Returns

If you are not completely satisfied with your purchase, you may request a return within 30 days of the date your order is delivered.

To be eligible for a return:

  • The item must be unused and, where applicable, unworn.

  • The item must be in its original condition.

  • The item must be returned with its original packaging where applicable.

  • Any product tags, protective materials, or accessories originally included with the item should remain attached or included.

  • The item must meet the requirements described in this Return and Refund Policy.

Please contact us before sending any return so that we can confirm eligibility and provide return instructions.

Non-Returnable Items

Customized or personalized general merchandise products cannot be returned unless they are defective, damaged, incorrect, or otherwise required to be returnable under applicable law.

Return Shipping Costs

Customers are responsible for return shipping costs for returns based on personal preference, including situations where a customer changes their mind.

If the item received is defective, damaged, or incorrect, BrimoraGoods will cover the applicable return shipping costs after the issue has been reviewed and approved by our customer service team.

We recommend using a trackable shipping method when returning an item.

Return Address

Authorized returns should be mailed to:

Tongling Zhijun Environmental Protection Technology Co., Ltd.
Machong Village, Xincheng Subdistrict, Tongguan District, Tongling City, Anhui Province, China

This is the authorized return mailing address for eligible purchases made through brimoragoods.com. It is also our company and customer service correspondence address.

Please do not send a return without first contacting us. Returns that are sent without sufficient order information or without confirming eligibility may take longer to process.

Refunds

Once we receive your returned item, we will inspect it to confirm that it meets the return requirements.

We will then notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Refund Processing Time

Once approved, we will initiate your refund within 7–10 business days.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are non-refundable unless:

  • The product received was defective;

  • The product was damaged;

  • The wrong item was sent; or

  • A refund of shipping charges is otherwise required by applicable law.

Damaged, Defective, Missing, or Incorrect Items

If your home or everyday essentials arrive damaged, defective, incomplete, or different from the items ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or other relevant evidence where appropriate

After reviewing the issue, we may provide an appropriate replacement or refund, including applicable shipping costs.

Email: service@brimoragoods.com

Phone: +86 139 4827 6053

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, size, style, or eligible variation, please return the original item in accordance with this policy and place a new order through brimoragoods.com.

Contact and Business Information

Brand: BrimoraGoods

Website: brimoragoods.com

Legal Company Name: Tongling Zhijun Environmental Protection Technology Co., Ltd.

Company and Customer Service Correspondence Address:
Machong Village, Xincheng Subdistrict, Tongguan District, Tongling City, Anhui Province, China

Return Mailing Address:
Tongling Zhijun Environmental Protection Technology Co., Ltd.
Machong Village, Xincheng Subdistrict, Tongguan District, Tongling City, Anhui Province, China

The company, customer service correspondence, and return mailing addresses are the same. Please contact us before sending any return so that we can confirm eligibility and provide return instructions.

Email: service@brimoragoods.com

Phone: +86 139 4827 6053

We aim to respond to customer inquiries within 24 hours, Monday through Friday, excluding public holidays.